VOGUE AUTOMOTIVE (“we,” “us,” or “our”) operates the website (https://www.vogueautomotive.com). By placing an order with us, you acknowledge and agree to the terms outlined below. This policy clarifies our shipping practices and ensures both parties clearly understand expectations to provide a seamless purchasing experience.
1. General Information
All orders are subject to availability. While we strive to maintain accurate stock levels on our website, there may occasionally be discrepancies. If a product becomes unavailable after your order is placed, we will promptly contact you to discuss options such as waiting for restock, shipping available items immediately (potentially involving additional shipping costs), or processing a refund.
2. Shipping Costs
2.1 EU Shipping
We proudly offer FREE standard tracked shipping on all orders within mainland EU countries. However, please note:
-
Certain remote regions and islands (such as Malta, Cyprus, Iceland, etc.) may incur a shipping surcharge. If this applies, we will contact you directly to discuss these costs.
-
If you reside in a remote or island location, please contact us before placing your order to confirm if additional fees apply.
2.2 International Shipping (Outside EU)
We ship worldwide! International customers should contact our customer support before finalizing their order to receive an accurate shipping quote based on product dimensions, weight, and your specific location.
Shipping rates provided during checkout or via quotation are estimates based on the current information from shipping carriers and subject to occasional adjustments. Should an adjustment be required, we will contact you promptly with updated information.
3. Dispatch and Delivery
3.1 Dispatch Time
Orders typically dispatch within 1 business day after payment confirmation. Larger items or specialized parts may require an additional day to ensure safe packaging. Our warehouse operates Monday through Friday (excluding Lithuanian public holidays). Orders placed during weekends or public holidays will be processed on the following business day.
3.2 Transit Times
-
EU Mainland: Typically delivered within 3-5 working days from dispatch.
-
International (outside EU): Transit times vary by country and carrier. Accurate delivery estimates will be provided upon request or during checkout.
If your delivery exceeds the estimated timeframe, please contact our customer service so we can investigate and resolve the issue promptly.
4. Delivery Address Changes
Should you need to update your delivery address after placing your order, please notify us immediately. We can amend delivery addresses only before your order has shipped.
5. Import Duties & Taxes
Orders shipped outside the European Union may incur additional import duties, taxes, and customs fees, which are not included in the product price or shipping cost. These charges are the responsibility of the customer.
-
We encourage you to contact your local customs office for details on applicable charges before completing your order.
-
If you refuse payment of import duties or taxes upon delivery, resulting in a return shipment, you will bear the return shipping costs. Refunds in these cases will only cover the cost of goods returned to us, minus return shipping charges. Initial shipping fees are non-refundable.
If goods cannot be returned to us due to unpaid duties or taxes, no refund will be issued.
6. Tracking and Notifications
Upon dispatch, you will receive a tracking link via email. You can follow your shipment’s progress in real-time using this link, updated directly by our shipping provider.
7. Damaged or Lost Parcels
We make every effort to package items carefully. In the rare event your order arrives damaged:
-
If damage is evident upon delivery, please refuse the package and immediately notify us at [email protected].
-
If the package is accepted and damage discovered afterward, contact our customer support promptly with photographic evidence to facilitate quick resolution.
For lost parcels, we will coordinate with our shipping partners to locate your order. Upon confirmation of loss by the shipping provider, we will arrange for either a replacement or full refund.
8. Supplier-Sourced & Out-of-Stock Items
Some products may be dispatched directly from our suppliers. In such cases, the dispatch date listed reflects when the item will leave the supplier’s warehouse — not when it will arrive. Delivery time frames can vary depending on the supplier’s location and shipping method.
Once the item has been shipped, we will send you a tracking number and provide an estimated delivery date.
If an item is out of stock, and this isn’t already indicated on the product page, we will contact you after your order with an estimated restock or lead time. You’ll have the option to wait, swap to a similar product, or request a refund.
9. Cancellations & Changes
Orders can be cancelled at any time before dispatch. Requests must be submitted in writing via email to [email protected]. Once your order has shipped, cancellations are no longer possible, and our Returns Policy applies.
10. Insurance
All shipments are insured against loss or damage up to the declared value by the shipping carrier. Should a claim be necessary due to loss or damage, we will assist you in processing the claim quickly and efficiently. Replacements or refunds will be issued upon completion of the carrier’s investigation.
11. Customer Support
For any inquiries or assistance regarding your order, please reach out to us directly:
📧 Email: [email protected]
📞 Phone: +37060510005
🕘 Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT +3)